The channel your team already has open.

What connects

You add the Siteleon app to the teams and channels that should receive messages, and choose which events each one gets. It posts cards and listens for the responses to them.

What data moves, and which way

• Sent: an enquiry card to the team and channel you choose, with the service, the location and the page it came from.
• Sent: alerts that need a person — a failed form, a domain or certificate problem, traffic that is not behaving like customers.
• Received: the teams and channels available to you, so messages can be routed by service or region.
• Received: the response to a card — claimed, assigned or dismissed — recorded against the enquiry.

What Siteleon can do with it

• Put enquiries in front of engineers on their phones rather than in a mailbox someone opens on a laptop at six.
• Split notifications by region, so each branch only sees the work it will actually attend.
• Assign an enquiry to a colleague from the card and have that ownership recorded in Siteleon.
• Keep a trace of who was told what and when, so a missed enquiry can be traced instead of argued about.

Things you could ask for once it is on

• “Send hotel chiller enquiries to the commercial team channel and copy the branch manager.”
• “Do not post anything to Teams between eight in the evening and seven in the morning unless a form has stopped working.”
• “Who claimed the enquiry from the Alicante emergency page last Thursday?”