Follow up
One thread per person, instead of one mailbox per employee.
Enquiries, replies and internal notes sit in a single thread for each person who contacts you. Anyone with access can read what was said and answer from the same place, so cover during holidays is no longer a forwarding exercise. The thread shows what the person read on the site before they wrote, which usually answers half of what you were about to ask them. Siteleon can draft a reply for you, and you decide whether it goes — nothing is sent on your behalf. If a thread goes quiet for days, it comes back to the top rather than sinking.
Nothing depends on one person's mailbox.
The hotel enquiry your service manager took last Tuesday is readable by whoever is at a desk today. No forwarded chains, no screenshots, no asking who dealt with it.
The context sits above the reply box.
While you type, you can see the pages the person viewed, the quote they asked for and what was promised last time. You reply about the chiller service they actually read about, not about your services in general.
Enquiries going quiet become visible.
A thread with no answer after a few days is raised, not buried under newer mail. Siteleon can suggest the follow-up and hold it for your approval, because a reply to a customer should be read by you before it is sent.
Customers
The rest of this area.
Every enquiry, reply and follow-up in one place, with the visit history and the outcome attached to the person.
Leads
Every enquiry in one list, with its source and the page that produced it — useful channels become obvious without a report.
Profiles
How a person or company found you, what they read, what they asked and what was agreed — gathered on one page.
Pipeline
Four stages by default — new, contacted, qualified, customer — with more only when a business genuinely needs them.
Form Submissions
Every submission stored, delivered and confirmed, with an alert if a form that used to produce enquiries goes quiet.
Bookings
Appointments and callbacks taken on your site, using availability from the calendar your team already keeps.
Attribution
Which page, campaign or source produced each customer, shown with the assumptions behind it rather than one confident number.
Your business online. Built to adapt.
Start with the site you already have, or create something new. Siteleon helps you build it, understand it and keep improving it as the business changes.
No technical setup · Keep your existing site if you want to · [email protected]